DRIVONEX · Store policies
Privacy policy
This policy explains how DRIVONEX handles information you provide while browsing, contacting us, creating an account or placing an order.
Information we collect
We collect contact details, delivery addresses, order and payment references, and any car details or messages you choose to provide. Optional accounts store profile information and order history. Payment credentials such as full card details, CVV and UPI PIN are entered with Razorpay, not stored by DRIVONEX.
How we use information
We use information to process orders, arrange delivery, confirm payments, respond to enquiries, provide support, maintain accounts and meet legal obligations. We do not sell your personal information.
Service providers
Information needed to complete your order is shared with payment, hosting and delivery service providers. Razorpay processes online payments under its own privacy terms. If you contact us on WhatsApp or authorize an external assistant to access your account, those services also process information under their own policies.
Browser storage and security
The site stores your shopping cart in your browser and uses session storage mechanisms for account sign-in. We use appropriate safeguards and restrict access, but no online service can guarantee absolute security.
Retention and requests
Order and contact information is retained as needed for fulfilment, support, accounting and legal obligations. Contact support@drivonex.in to request access, correction or deletion of your information. We may verify your identity and retain records required by law.
Changes
We may update this policy when our practices change. The version published on this page describes our current practices.
Contact DRIVONEX
support@drivonex.in · +91 81253 50066
Flat No-5423, Block-5, Janapriya Metropolis Apartments, Opposite Meter Factory, Erragadda, Sanathnagar, Hyderabad, Telangana — 500018, India.