DRIVONEX · Store policies
Refund & cancellation policy
Contact DRIVONEX with your order number for cancellations, damaged deliveries, incorrect items or product faults.
Cancellation requests
Contact us as soon as possible if you need to cancel. We will check whether your order has already been dispatched and confirm the available next steps.
Damaged, incorrect or faulty items
Report the issue promptly with your order number, a description and photos or video where relevant. Keep the packaging, cables and accessories while we assess the issue. We will confirm return instructions and the appropriate repair, replacement or refund outcome. Do not send a return without arranging it with us.
Compatibility and returns
Check your vehicle and head unit with us before ordering. If the supplied product does not match its agreed description or is unsuitable despite our compatibility advice, contact us for assessment. Change-of-mind requests are reviewed individually; statutory consumer rights are not excluded.
Refunds and booking payments
Approved online refunds are returned through the original payment method. For an approved COD refund, we will arrange a suitable refund method directly with you. Processing time depends on the payment provider and bank and will be communicated when approved. Contact us to confirm cancellation and refund arrangements for a booking deposit or custom payment before paying.
Your rights
Nothing in this policy limits rights or remedies available under applicable Indian consumer law.
Contact DRIVONEX
support@drivonex.in · +91 81253 50066
Flat No-5423, Block-5, Janapriya Metropolis Apartments, Opposite Meter Factory, Erragadda, Sanathnagar, Hyderabad, Telangana — 500018, India.